Customer Service

Phone: +886-2-26798482
Member Message: Log in or sign up (click the person icon on the top right).
Facebook: Message our fan page “安達窯 Anta Pottery” or click the chat icon.
LINE: ID @antapottery — for updates and instant support.

Return & Refund Terms

Returned items must be unused, undamaged, and in original packaging, including accessories, gifts, manuals, and invoices.
Missing, damaged, or incomplete items may affect refund eligibility or result in a deduction.
Refunds are processed after inspection confirms the product is intact.

Payment Methods

Credit Card / LINE Pay: Refund will appear in your next billing cycle (actual posting time may vary by bank).
ATM / Bank Transfer: Please provide your bank details. A NT$15 fee applies if not using First Bank.

Overseas Orders / Cross-Border Transactions

Customers outside Taiwan may request a return within 7 days after receiving the product (excluding customized or unsealed personal items).
Shipping fees for both delivery and return are borne by the customer.

We will cover the return shipping only if:

→The received item differs from the order (wrong type, size, or quantity).

→The item is defective or damaged during delivery.

→The product does not match its online description (including usage or function).

All other cases: shipping costs are the customer’s responsibility.

Return Process

Register as a member (click the person icon).
Contact customer service with your order number to request a return within 7 days.
Pack the item carefully and ship it back (customer bears shipping fee).
Refund will be issued after inspection (may take several business days).

Notes on Handmade Products

→Handmade ceramics may show slight variations in shape, color, or glaze; small bubbles or uneven textures are normal.

→Wooden accessories vary naturally in grain and color.

→Product color may differ slightly due to lighting or screen display.

→Returns due to personal preferences (size, style, expectation) are not accepted.

Company Information

Anta Pottery Art Co., Ltd.
Unified Business No.: 34538276
401 Jianguo Rd., Yingge District, New Taipei City 23943, Taiwan
📞 +886-2-26798482 ｜ 📧 anta@anta.com.tw